DOMESTIC US SHIPPING: USPS STANDARD/FIRST CLASS SHIPPING
INTERNATIONAL SHIPPING: USPS FIRST CLASS INTERNATIONAL
- Each product requires a different amount of production time and range from 1-4 weeks. Shipping details are listed under each individual product description.
- Once our packages of joy and hugs are sent out to the world, the USPS is responsible for delivery so we unfortunately cannot guarantee specific delivery times. If you paid for expedited shipping in the US and your package is delayed, let us know and we can file a claim with the USPS together. The outcome of a claim is solely responsible by USPS and can take upwards of 30 days. Results are also the decision of USPS and we do not have any control of the outcome.
- If your product is damaged upon arrival, please make sure to keep all original packaging, email us a photo of the package AND product. Once we have all the necessary information/photographs from you, a claim can be filed with the USPS. They may need you to send the package to them, so please do not throw anything away and/or use the product. Please remember, the outcome of a claim is solely responsibility of USPS and can take upwards of 30 days.
- When shipping International orders, we use USPS First Class International. Shipping fees do not include taxes, duty and customs. Note: Due to the legal customs requirements, all shipments are marked as merchandise not gifts. Once mailed, shipping times for international shipments is dependent on your countries customs.