FAQs
Have questions? We have answers.
General
Yes. Whether it’s an original piece or a digital reproduction, they all started with a hand drawn piece.
Our Founder Rita, wanted every piece to spread joy to all those who receive them by sending virtual hugs. Read more about Our Story here.
Shipping & Returns
Prints ship within one week of ordering. Home decor items ship within two weeks of ordering. Any items that require more than one week to process will be noted on the individual product page.
USPS First Class. Some products allow for expedited shipping at an additional cost. Please review our Shipping Information here.
Via USPS First Class International. Please review our Shipping Information here.
As long as USPS can deliver there.
In an effort to help our planet. We reduce/reuse/recycle where possible. Some packages may be shipped in sturdy, once-used boxes.
If you’re not happy with your order, please contact me so I can help. Items may be returned within 30 days. Please review our full Return policy here.
We do not currently have a restocking fee, but we are unable to offer free return shipping at this time. Please review our full Return policy here.
Payment & Orders
Mastercard, Visa, American Express, Discover, Amazon Pay.
We are required to collect sales tax for orders shipping to New Jersey. This includes the state required tax both the product and shipping fees.
At the time of your order.
The billing address you are using in checkout may not match the one tied to your card. Please check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card.
No. You can check out without creating an account. But having an account gives you access to order status, tracking information (where available) and previous orders.
Once an order is placed, we are unable to cancel or modify the order.
We do not offer gift cards at this time, but it’s something we’re working on.
We are unable to offer gift wrapping services at this time. You are welcome to include a gift note and gift receipt with your order.
Need help? We’re available by email or you can fill out our contact form here.